Highest Standards

Your Qualities

• As a leader, I have “HIGH” standards. Many people may think these standards are unreasonably high.

• I believe in “CONTINUALLY RAISING” the bar and driving the teams to deliver “HIGH QUALITY” services, products and processes.

• I ensure that defects do not get “SENT DOWN THE LINE” or put “UNDER THE RUG”.

• I ensure that problems are “FIXED” so they “STAY FIXED”.

• I make “EXCEPTIONALLY HIGH DEMANDS” of myself and the products and services I work on.

• I believe that my worst outcome of my SLAs (Service Level Agreements) should outpace industry standards. 

• I set “CLEAR EXPECTATION” of success that can be measured or instrumented. 

• I do not take shortcuts on “INSTRUMENTATION”. Define KPIs.

• I Continually self-critique your work to make sure the quality is the best it can be.

• I Accept and seek coaching and feedback from my manager and others about improving the quality of your work.

• I Demand that my team delivers high-quality products, services, and solutions.

• I Coach employees about setting their own high standards and exceeding customer expectations.

Typical Questions

• Tell me about a time when you’ve been unsatisfied with the status quo. What did you do to change it? Were you successful?

• Tell me about a time you wouldn’t compromise on achieving a great outcome when others felt something was already good enough. What was the situation?

• What measures have you personally put in place to ensure performance improvement targets and standards are achieved?

• Describe the most significant, continuous improvement project that you’ve led. What was the catalyst for this change and how did you go about it?

• Give me an example of a goal you’ve had where you wish you had done better. What was the goal and how could you have improved on it?

• Tell me about a time when you worked to improve the quality of a product / service / solution that was already getting good customer feedback? Why did you think it needed more improvement?

• Tell me a time your customer was demanding high standards and you couldn’t give them what they asked for. 

• Give an example where you refused to compromise your standards around quality/customer service, etc. Why did you feel so strongly about the situation? What were the consequences? The result? 

• What motivates you? 

• Describe a time where you were working on a project in a team and were unhappy with the output/performance/effort put in by a teammate. What did you do about it? What was the outcome? 

• Tell me about a time when you couldn’t meet your own expectations on a project/did not meet your goal. 

• Tell me about a time you weren’t happy with your own progress on a project.

• Tell me about a time when you faced an ethical dilemma. What did you do? What was the outcome?

• What was your toughest decision in the last 6 months?

Interviewers Motive

• Do you compromise and believe what you are being told or you strive for better results?

• Do you believe in releasing high quality products or you launch anything because you do not want to miss a deadline.

• Are you someone who falls in “average” category or someone who “Challenges” not only oneself but others?

• Do you believe in uplifting everyone including products?

• How do you motivate yourself / others?

• When faced with ethical dilemma, how do you react?

How to Answer these Questions?

• Coming Soon. Stay Tuned

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